We aim to process and ship all orders within 24 to 48 hours of placement.

Once your order has been dispatched, you will receive an email confirmation with tracking details. This allows you to monitor your package’s journey in real time through our delivery partner’s website.

We are committed to delivering your parcel with the best carrier and service available in your country. For detailed shipping times and rates by country, please visit our shipping page.

We process returns as quickly as possible, beginning with shipment from your postal office to a consolidation hub before reaching our warehouse for inspection. You can track your return’s status through our Return Portal.

Refunds are available either as a digital gift card—our fastest option, issued within 2-3 business days after processing—or to your original payment method, which typically takes 7-10 business days. You will receive email notifications once your return is processed and your refund is issued.

Need to return or exchange your purchase? We're here to help! You have 30 days from the delivery date to decide.

Important Notes:

• Customers are responsible for all return shipping costs, including any customs charges (import duties or taxes) on exchanges.
• Keep proof of shipment until your return reaches our warehouse. Without a valid tracking number or proof of shipment, we cannot process any issues related to lost returns.
• Returns are quick and easy—simply follow the steps in our Returns Portal to get started.

Return Conditions

All returned items must be:

• Unworn, unwashed, and in their original condition with tags attached.
• Returned in their original packaging.

We do not accept returns on the following items:

• Underwear and socks.
• Items exceeding the 30-day return window.
• Worn or damaged items that were not previously reported to our customer support team—these will be rejected, and the return will be voided.

Special Return Policies

• Bundles & Multipacks – All items within a bundle must be returned together, including original tags and packaging. Incomplete returns may be rejected.
• 1+1 and 2+1 Deal Items – Free items obtained through these promotions are not eligible for returns or refunds.

Exchanging or returning your order is quick and easy. Simply visit our Returns page and follow the steps to submit your request through our Returns Page.

We offer a variety of secure and convenient payment options to enhance your shopping experience.

Accepted Payment Methods

• Credit & Debit Cards – We accept major cards, including Visa, Mastercard, and American Express.
• PayPal – Use your PayPal account for a fast and secure checkout.
• Klarna – Buy Now, Pay Later options may be available depending on your location.
• Mobile Payment Services – Depending on your region, we accept Apple Pay, Google Pay, and Shop Pay.
• Gift Cards & Store Credit – Redeemable for purchases made on our website.

Please note that available payment methods may vary based on your location and the products in your order.

For any payment-related inquiries or assistance, feel free to contact our customer support team.

We recommend checking the size guide on the product page to ensure the perfect fit. Simply click on "Size Finder" located just below the size selector for detailed sizing information.

Proper care helps your garments stay in excellent condition for longer. Follow these steps to ensure the best results when washing your clothing.

Step 1: Check the Care Label

Always refer to the care label for specific washing instructions. Different fabrics require different care methods.

Step 2: Sort by Color & Fabric

• Separate light and dark colors to prevent color bleeding.
• Wash delicate fabrics separately from sturdier materials to avoid damage.

Step 3: Pre-Treat Stains

Gently treat stains with a stain remover or mild detergent before washing. Follow the product’s instructions for best results.

Step 4: Select the Right Washing Cycle

• Choose a delicate or gentle cycle for fragile fabrics.
• Use a regular cycle for sturdier materials.

Step 5: Use a Mild Detergent

Opt for a gentle detergent suited for your fabric. Avoid bleach or harsh chemicals, especially on delicate garments.

Step 6: Wash in Cold Water

Cold water helps prevent shrinking, fading, and fabric damage while maintaining garment quality.

Step 7: Turn Garments Inside Out

Turning clothes inside out reduces friction and protects the outer fabric during washing.

Step 8: Use a Gentle Cycle

If available, select the gentle cycle to minimize wear and tear, especially for delicate fabrics or garments with embellishments.

Step 9: Air Dry or Tumble Dry on Low

• Air drying is the safest option—lay flat or hang on a drying rack.
• If using a dryer, choose a low heat setting to prevent shrinkage or fabric damage.

Step 10: Iron or Steam as Needed

Once dry, iron or steam your garments to remove wrinkles, following the fabric’s care instructions.

By following these steps, you’ll keep your bottoms and topwear looking fresh, maintaining their quality and longevity.

We take pride in the quality of our products and are committed to addressing any concerns promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase.

Please note that warranty terms and conditions may vary by product. For full details regarding your item's warranty coverage, please refer to the specific product page or contact our customer support team for assistance.

We aim to process and ship orders within 24 to 48 hours of placement.

Once your order has been dispatched, you will receive an email confirmation with tracking details, allowing you to monitor its progress in real time. Simply use the provided tracking information to follow your package through our delivery partner’s website.

We offer worldwide delivery, ensuring your order reaches you wherever you are.

NYLE The Label ships with trusted carriers such as DHL, DPD, UPS, and other reliable local partners.

We know you don’t like waiting, so we process all orders directly from our warehouse within 24 to 48 hours of placement.

As we move quickly, order changes or cancellations are not possible after placement. However, if you need assistance with receiving your order, our Customer Support Team is happy to help. Contact us at info@nylathelabel.com.

We understand that circumstances may change, but our commitment to fast processing means we begin preparing your order immediately after it is placed. Because of this, we kindly ask that you double-check your order details before completing payment.

If you have any questions or concerns, our Customer Support Team is happy to assist you within the constraints of our rapid processing system.

If your items aren’t quite right, you can always return them within 30 days following our Returns Policy.

If your tracking information shows that your order has been delivered but you haven’t received it, follow these steps:

1. Check Your Delivery Location

• Verify that the delivery address entered at checkout is correct.
• Look around your property, as the package may have been left in a secure location (e.g., mailbox, porch, or side door).
• Ask neighbors, building staff, or reception in case they accepted the package on your behalf.

2. Look for Delivery Notes

Carriers sometimes leave notes indicating where they placed the package or if a reattempt is needed.

3. Contact the Carrier

Reach out to the shipping carrier listed in your tracking details.

• Provide your tracking number and explain the situation.
• The carrier may have additional delivery details or be able to initiate an investigation.

4. Contact Our Customer Support

If you’re still unable to locate your package, reach out to our Customer Support Team with your order details and tracking information. We’ll assist you in resolving the issue as quickly as possible.

5. File a Claim (If Necessary)

If your package is marked as delivered but missing, you may need to file a claim with the shipping carrier. Our Customer Support Team can assist you with this process and provide any necessary documentation.

Rest assured, we’re here to help ensure you receive your order. If you need assistance, please don’t hesitate to reach out.

1. Contact Customer Support ASAP

• If your order has not yet been processed, our Customer Support Team may be able to update the address before it ships.
• The sooner you reach out, the higher the chances of correcting the mistake.

2. Contact the Shipping Carrier

• If your order has already been processed or dispatched, you may still be able to request a redirection through the shipping carrier.
• This is subject to the carrier’s policies and may involve an additional fee.

3. Prevent Future Address Issues

To avoid similar issues in the future:

• Double-check your shipping address before completing your order.
• Ensure all details are correct, including apartment numbers, street names, and postal/ZIP codes.

If you need assistance, our Customer Support Team is here to help!

After placing your order, you will receive an order confirmation email immediately. This email includes:

• Your order number (a minimum of 6 digits)
• An order summary
• The shipping address

Didn’t Receive Your Confirmation Email?

If you haven’t received it:

1. Check Your Spam or Junk Folder – Sometimes, confirmation emails may be filtered there.
2. Wait a Few Minutes – There might be a slight delay in processing.
3. Verify Your Email Address – Ensure you entered the correct email during checkout.

If you’ve checked these steps and still haven’t received your confirmation, please contact our Customer Support Team with your full name and order details. We’ll verify your order status and resend the confirmation if necessary.

Need to return or exchange your purchase? We're here to help! You have 30 days from the delivery date to decide.

Important Notes:

• Customers are responsible for all return shipping costs, including any customs charges (import duties or taxes) on exchanges.
• Keep proof of shipment until your return reaches our warehouse. Without a valid tracking number or proof of shipment, we cannot process any issues related to lost returns.
• Returns are quick and easy—simply follow the steps in our Returns Portal to get started.

Return Conditions

All returned items must be:

• Unworn, unwashed, and in their original condition with tags attached.
• Returned in their original packaging.

We do not accept returns on the following items:

• Underwear and socks.
• Items exceeding the 30-day return window.
• Worn or damaged items that were not previously reported to our customer support team—these will be rejected, and the return will be voided.

Special Return Policies

• Bundles & Multipacks – All items within a bundle must be returned together, including original tags and packaging. Incomplete returns may be rejected.
• 1+1 and 2+1 Deal Items – Free items obtained through these promotions are not eligible for returns or refunds.

Exchanging or returning your order is quick and easy. Simply visit ourReturns pageand follow the steps to submit your request through ourReturns Page.

Returns are at your own expense, and costs may vary depending on the courier and the country from which you are returning the package.

We process returns as quickly as possible, beginning with shipment from your postal office to a consolidation hub before reaching our warehouse for inspection. You can track your return’s status through our Return Portal.

Refunds are available either as a digital gift card—our fastest option, issued within 2-3 business days after processing—or to your original payment method, which typically takes 7-10 business days. You will receive email notifications once your return is processed and your refund is issued.

Exchanges are subject to product availability. If the item you wish to exchange is out of stock, our customer care team will notify you and assist in selecting an alternative item. We will cover the shipping costs for the replacement item.

Once your return shipment reaches our warehouse, we will process it within 10 days. In most cases, exchanges are handled within just a few days. You will receive a confirmation email with a tracking code as soon as your new order has been fulfilled.

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and determine the best solution to resolve the issue as quickly as possible.

If you have any questions, don’t hesitate to reach out. Our experts are available 7 days a week to assist you with any inquiries.

You can contact us at info@nylathelabel.com.

We strive to respond to all inquiries within 48 hours. Our team is here to assist you as quickly as possible.